NATIONAL CAMPAIGN · 2026

Year of Culture
Guidance
Last updated: 26 May, 2026

NAPA Positive Language Toolkit

The words we use in care matter, a lot. Inclusive language supports dignity, respect and Person-centred care in every interaction.

Format: PDF

Visibility: Member Only

Introduction

A practical toolkit to help Activity Providers and care teams reflect on and improve the language they use every day. Includes real examples, language swaps, checklists and guidance to support respectful communication, strengthen relationships and build a more inclusive, Person-centred care culture.

About this resource

Category

Guidance

Audience

Activity Provider Activity Team Care staff Day Centre Dementia Dementia Café Home Care Hospital Learning Disability Volunteering

Topic

Communication Equality Inclusion LGBTQ+ Person-centred Professional Development Relationships