Our commitment to protecting the safety, dignity and wellbeing of children and adults at risk who come into contact with NAPA’s work. Sets out the responsibilities of staff, volunteers and members in recognising and responding to safeguarding concerns.
The framework governing NAPA’s relationship with volunteers covering recruitment, induction, support, expenses and the responsibilities of both the volunteer and the organisation.
How staff, volunteers and associates can raise concerns about wrongdoing, malpractice or ethical breaches within NAPA and the protections in place for those who do so in good faith.
NAPA’s commitment to operating in an environmentally responsible way covering how we reduce our environmental impact across travel, procurement, digital operations and events.
Our policy on refunds for membership fees, training bookings, event tickets and other purchases including timeframes, eligibility and how to request a refund.
NAPA’s statement under the Modern Slavery Act 2015, setting out the steps we take to ensure modern slavery and human trafficking have no place in our operations or supply chain.
The terms that apply to all NAPA Association memberships, including access rights, acceptable use, renewal, cancellation and what members can expect from us in return.
How NAPA manages its financial reserves as a registered charity, setting out the level of reserves we aim to maintain, the rationale for doing so, and how reserves are reviewed by the Board of Trustees.
Our commitment to equality, diversity and inclusion across everything we do as an employer, as a membership organisation and as a national charity shaping practice across the care sector.
How NAPA collects, uses, stores and protects personal data across our website, Member Portal and digital services in accordance with UK GDPR and the Data Protection Act 2018.
How NAPA identifies and manages situations where personal or financial interests could or could appear to conflict with the best interests of the charity. Applies to trustees, staff and advisors.
How to raise a concern or complaint about NAPA, our services or our staff and the process we follow to investigate and respond fairly and transparently.
The terms governing the use and reproduction of content within the NAPA Member Portal and Activity Shed. All resources are protected by copyright and may not be reproduced or redistributed without permission.
